Privacy Policy

Privacy Policy

Legal Information

A.M.G. Medical Inc. (“AMG”) is committed to protecting the privacy of your personal information. Consequently, we have developed policies and procedures to ensure our compliance with privacy legislation currently in force in Canada and to which we voluntarily comply.
This privacy policy outlines the steps we take to keep your personal information confidential, informs you about how we collect, use and disclose or otherwise manage your personal information, and provides you with contact information should you have questions or concerns about our privacy protection practices.


What information does AMG collect?

AMG will collect and store information that you provide to us that will be relevant to supporting your product needs including your personal contact information.
We collect personal information from you when you make on-line purchases including your name, e-mail and postal addresses, phone number(s), encrypted credit card information, and product interest information, as well as any information you provide by updating your online profile, or by signing into the website.
Additionally, AMG may collect information about your device and geolocation when you interact with our digital properties or systems. This is done by logging information provided by your device when you connect to our website, such as the OS, device type, screen resolution, IP address and MAC address. This information is used by AMG to help improve our digital services through better understanding the demographics of our customers.


Why does AMG collect your personal information?

AMG uses your personal information for one or more of the following purposes: (a) to identify who you are; (b) to improve the content of the Website and other AMG communications; (c) to contact you for marketing purposes; (d) to improve our products and services; (f) to process and ship your order for products; or (g) to process consumer complaints, incident or requests related to you.


The Disclosure of Personal Information

AMG will not sell or disclose to third parties any personal information we collect, except as described herein or as you otherwise consent. In the normal course of business, AMG may disclose some information with our service providers and suppliers, such as home address information to our mailing house or third-party systems support specialists who are contracted to keep our systems operational. Each of our service providers and suppliers are contractually bound to protect the confidentiality of our customer information and may only use such information for the purposes of performing services on our behalf. You can withdraw your consent at any time by contacting us in the manner set out below.

In addition, when required by law, we are obligated to provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you to AMG, or to uphold regulatory responsibilities as related to medical device adverse event reporting.


What are cookies? How does AMG use cookies on its site?

We may use “cookies” to track your preferences and activities on AMG’s websites. Cookies are small data files that web browsers place on your computer’s hard drive when sites are visited. They keep a record of your preferences making your current and subsequent visits to the site more efficient. Cookies cannot damage files, nor can they read other information from a user’s hard drive. Cookies may store a variety of information, including, the number of times that you access the site, registration information and the number of times that you view a particular page or other item on the site.

Our Cookies pose no security risk to you as they contain only a special text string that tells the web service needed information for your website visit. Please note that certain features on the Website may not function if you do not accept Cookies. Therefore, please accept any Cookies that AMG sends to your computer. You can manage Cookies by selecting preferences or options from your browser’s menu.


How AMG Protects your Privacy

AMG is committed to ensuring that your personal information is kept secure. AMG keeps the personal information we collect about you strictly confidential. We use administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information we have about you. Access to your personal information by AMG representatives and associates is strictly limited to a need-to-know basis. AMG associates receive training regarding privacy protection and are made aware of the importance of maintaining the confidentiality of personal information. All computers on which personal information is stored are password protected.

We use current Internet security protocols to protect personal information collected through the Website and other measures to protect information collected through other media tools. However, you should be aware that the Internet and other media tools may not be secure. Therefore, AMG does not represent or warrant the complete security of the personal information provided by you to AMG through these media. You understand that you are providing such information to AMG at your own risk.AMG will keep your personal information only for as long as it remains necessary or relevant for the purposes set out in this Privacy Policy, as required by law, as required by governmental regulations associated to the products we sell, or as required by our quality system obligations.

The protection of your personal information is of the utmost concern. AMG encourages you to review our Privacy Policy on a periodic basis as we may, at our sole discretion, update it from time-to-time with or without notice to you. The revised Policy shall be posted on the AMG website,, and every other AMG website (individually and collectively, the “Website”). You agree that your continued use of the Website after the revised Policy has been posted constitutes your consent to such revised Policy. The Website may contain links to other non-AMG websites. AMG is not responsible for the privacy practices or content of such other websites.


Your Privacy Choices

You may withdraw your consent to the use of your personal information (excluding purchase history information) in the manner provided herein or at the time of collection at any time (subject to legal or regulatory obligations and on providing us reasonable notice) by contacting the AMG Privacy Officer at the contact number or e-mail address provided below. Please be aware that withdrawing your consent may prevent us from providing you with the communications and services that we currently make available to you.


Verifying and Amending your Personal Information

At AMG, we like to ensure that the information we have about you is accurate, complete and as up to date as necessary for the purpose for which it is used. If you would like to review or update the personal information or withdraw your consent for the collection, use and/or disclosure of your personal information, or if you have any inquiries or comments about this Privacy Policy, please contact the AMG Privacy Officer, at the contact number or e-mail address provided below, who will be pleased to assist you.
To obtain additional information on our privacy policies and procedures, please contact our Privacy Officer at 1-800-363-2381 or by e-mail at

Please note: Items may be slightly different than they appear in the pictures.To obtain printed instructions for use and/or any other user documents at no charge,please write to us at 8505 Ch Dalton, Mont-Royal, QC H4T 1V5. Please allow 6 to 12 weeks for delivery.

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